Shipping policy

Shipping Rates

We currently offer free shipping on all orders of $75 or more. For orders under $75, shipping rates will be calculated at checkout based on your location and the selected shipping method.

Shipping Policy

All products shipped FOB (Free On Board) shipping point. Ownership of the goods transfers to the customer once the package is handed over to the carrier. Risk of loss or damage passes to the customer upon delivery to the carrier. We are not liable for delays in transportation caused by severe weather, package handling errors, misroutes, or other exceptions.

Shipping Carriers and Times

We ship via USPS and FedEx. Please note that shipping times are estimated based on average delivery times and are not guaranteed. Orders placed after 12PM Central will be processed the following business day. Estimated delivery dates are available throughout the entire ordering process.

Standard: 5-7 business days
2nd Day: 2 business days
Overnight: 1 business day

Handling Time

Orders are typically shipped within 1-3 business days.

Processing and Delivery

Processing time varies by product. The shipping time displayed does not include the time required to produce your order. Estimated delivery dates are noted on the product pages and throughout the ordering process to provide transparency and better serve you.

Please note: Current order processing may extend to 15-20 business days due to high demand.

Lost or Delayed Packages

If a package(s) is lost, we will assist you in working with the carrier to open an investigation. During this time you have the option to remake your order. If the original package is located, the customer will be responsible for the cost of both orders. If the package is not located, you are responsible for costs incurred with the original shipment.

If, for any reason, your order is not received on time; a credit CANNOT be issued for package contents. If you paid for expedited shipping, and the delay did not occur because of severe weather or other act of nature, a request for a refund of any paid expedited shipping charges will be honored.

International Shipping
Select international shipping options available. (Canada & Australia)

Please note: All sales are final for international shipping. If there are any issues with your international order, please reach out to our customer support team here or by emailing us at support@imperial1916.com.